Products and maintenance
Advice on our products
How do I access the tracking of my order?
How do I access the tracking of my order?
The angle of the sofas is determined by the position of the chaise longue when you are facing your sofa: the chaise longue is on the right for a
“right corner sofa” and left for a “left corner sofa”.
Quite imposing, the panoramic sofa offers a chaise longue to the left and right of the sofa, creating an angle on both sides.
The modular corner sofa is ideal if you tend to rearrange your interior. Its independent modules allow you to
change the position of the chaise longue regularly, allowing you to move from a left-hand corner sofa to a right-hand corner sofa easily and
vice versa.
What are the different types of sofa comfort?
What are the different types of sofa comfort?
Our sofas are made from a variety of foams and structures so you can find the sofa that suits your needs.
You will find four types of comfort in our catalog:
- Firm comfort: the backrest and seat provide structured and adequate support to keep your body in an ergonomic position
ideal. - Balanced comfort: a perfectly balanced sensation, neither too soft nor too firm, for optimal and versatile well-being.
- Soft comfort: the generous, rounded shape of the seat and backrest gently envelops you.
- Ultra-soft comfort: a highly flexible seat and backrest, designed to immerse you in a cocoon of absolute softness.
Can I get advice on a product?
Can I get advice on a product?
To help you in your search, we try to detail our product sheets as much as possible. We also provide you with
provision of buying guides [insert buying guides link], maintenance guides [insert maintenance guides link] and advice via our blog
to make your choice easier [insert blog link].
Among our resources, you can find advice on:
- Choosing the best sofa for you [insert buying guide]
- Choosing the right model for your room [insert buying guide]
How to get a technical detail?
How to get a technical detail?
Technical details are specified in each product sheet under different tabs (“Dimensions”, “Description”, “Composition and care”).
However, if you cannot find the information you are looking for, you can contact our customer service.
Is it possible to customize the products?
Is it possible to customize the products?
Customization of a product for individuals is not possible.
If you have a professional project and/or you wish to purchase large quantities, please contact our customer service , who will study your customization request.
Is my product guaranteed?
Is my product guaranteed?
Our products are guaranteed for 2 years with the legal guarantee of conformity and the legal guarantee of hidden defects.
Find the terms of guarantees in the general conditions of sale [insert link to T&Cs].
How do I know the dimensions of a product?
How do I know the dimensions of a product?
The dimensions of a product can be found in its product sheet, in the “Dimensions” tab. A visual with the detailed dimensions is
also available in his photo gallery.
Product samples
Can I receive fabric samples?
Can I receive fabric samples?
We do not offer fabric swatch shipping.
However, on each product sheet, you will find a fabric zoom photo, to view the details of the textures and colors of the product.
If you would like to receive fabric samples for professional projects, please contact our customer service.
Maintenance guides
How do I maintain my sofa?
How do I maintain my sofa?
For your looped sofa, find our advice here [insert Care Guide - Looped Sofa].
For your leather sofa, find our advice here [insert Care Guide - Leather Sofa].
For your fabric sofa, find our advice here [insert Care Guide - Fabric Sofa].
For your velvet sofa, find our advice here [insert Care Guide - Velvet Sofa].
For your corduroy sofa, find our advice here [insert Care Guide - Corduroy Sofa].
Test our products
Can I test the products before ordering?
Can I test the products before ordering?
It is not possible to test our products as we do not have physical stores. However, we make sure to detail the
better our products on their product sheet to help you in your choice. If you are looking for specific information that is not
present on the product sheets, you can contact our customer service.
Out of stock
How do I know if a product will be restocked?
How do I know if a product will be restocked?
Some of our products may be in high demand, causing them to be out of stock. Please do not hesitate to contact our customer service [add link
contact] for details of stock shortages and replenishment.