Before any purchase, we recommend taking the dimensions of your space to determine the type of product you need. Remember to
take the length and width of your room but also the door frames and stairwells. The dimensions are to be
know to avoid any surprises during the delivery of your furniture.
Each product sheet shows the exact dimensions of the product and the packages. A detailed sketch with all the product dimensions
is also available.

Les délais de livraison d’un produit sont mentionnés directement sur sa fiche produit, sur notre site. Vous pouvez également la retrouver sur l’email de confirmation que vous recevez lorsque vous validez votre commande.

When finalizing your purchase, you will be asked to choose a delivery service from the following:

• Essential Delivery

Delivery is made to the foot of the truck in front of your home. It is then your responsibility to come and collect the packages outside and
bring them home on your own.
The delivery person will give you a delivery slip to sign to confirm the condition of the packages. Make sure you have the exact number of packages and double-check.
the condition of their packaging.
We recommend using this delivery for small products.

• Serenity Delivery

Delivery is made directly to your home, to the room of your choice, for greater comfort and peace of mind. This service does not take
taking into account the unpacking and assembly of the products.
The delivery person will give you a delivery slip to sign to confirm the condition of the packages. Make sure you have the exact number of packages and double-check.
the condition of the packaging.
Please note that, regardless of the delivery service chosen, unpacking and assembly of the furniture are not included.

If you would like to have your products assembled, please contact our customer service who will review your request.
quickly.

We deliver to France, Belgium and Luxembourg.
We are currently working to expand our services to Germany, the Netherlands, Italy and Spain.

If your order includes multiple items, they may not be delivered at the same time. This difference is explained by the fact that
Some products are in stock, and others are made to order. In addition, depending on their size and weight, products may not
are not delivered by the same carrier.

You can contact our customer service for any changes or information.
If you are delivered via VIR Transport, you can modify your delivery via the delivery confirmation email. Otherwise, you can contact
directly to their customer service by telephone at +33 (0)2 54 55 47 57.
With DPD, rescheduling your delivery is possible via the online recipient area or by clicking on the link in the email
delivery confirmation. You can also contact their customer service directly by phone at +33 (0)9 70 80 85 66.
If the package has already been picked up by the delivery person for delivery during the day, no changes are possible.

It is possible to modify your delivery information. For any changes (address, telephone number or other), you can contact
our customer service . You can also contact the carriers' customer services:
VIR Transport: +33 (0)2 54 55 47 57
DPD: +33 (0)9 70 80 85 66
Please note: once the product has been shipped, it is no longer possible to change its address! Only a change of phone number is possible.

To change your delivery service, you must contact our customer service, who will review your request.
If the request is validated, our team will contact you to pay the additional amount for the chosen service or reimburse you for the overpayment.

Yes! In accordance with the AGEC law and regulations on Furniture Equipment Waste (DEA) and Equipment Waste
Electrical and Electronic (WEEE), we offer a collection service for your old furniture when your new products are delivered.
This service allows you to collect a piece of furniture equivalent in quantity and quality to the one delivered. For example, if you receive a new sofa 3
seats, you can request the collection of your old 3-seater sofa. Simply notify us once your delivery is scheduled in
contacting our customer service.

When your order arrives at the delivery agency, you will be contacted by our carrier VIR Transport to schedule the
Delivery. By email or SMS, a link will be sent to you to arrange a delivery date and time slot from several options
proposed. A confirmation email/SMS with the chosen delivery methods will then be sent to you.